Automation in Healthcare: Why Increased Patient Count Requires More Automation of Administrative Tasks

solaradmin | September 15th, 2020

With patients waiting, calls to answer, appointments to reschedule, information to collect, and so much more, it’s easy to overwhelm your administrative staff.

Doctor’s offices and emergency rooms are busier than ever. Handling administrative tasks the old-fashioned way doesn’t work in today’s modern healthcare industry.

Advances in technology have led to automation breakthroughs in most industries, and healthcare is no exception. Automating basic administrative tasks leads to lower costs, improved patient experience, and enhanced quality of care.

Let’s take a look at the fantastic benefits of automation in healthcare administration.

Labor Saving

Automation helps your administrative workers focus on the roles they trained to do. It helps replace manual, repetitive tasks that take up time and talent.

Automation isn’t about getting rid of or replacing healthcare employees. Rather, it relieves them of mindless tasks, boosts morale, and saves their skills for higher-functioning roles in the healthcare setting.

Save Time and Money

One of the biggest challenges in healthcare today is the rising costs of healthcare administration. Automation can curtail these costs in a significant way.

Automating patient records, prescriptions, phone reminders, and more take a load off your healthcare staff. These processes free staff to direct their time and attention to more pressing matters.

This reduces the need and the costs for extra manual labor, excessive amounts of paper, office supplies, and miscellaneous expenses.

Improve Quality and Consistency

focus on automation rather than manual labor results in higher productivity. Automated systems streamline ineffective processes and eliminate unnecessary errors and repetition.

Automation improves patient satisfaction and allows for better and more efficient communication with administrative staff, nurses, and doctors.

Reduce Human Error

In healthcare, errors are serious. In fact, one simple mistake could cost a life. Human beings make mistakes and are subject to fatigue, judgment errors, and forgetfulness.

Automated systems, on the other hand, deliver precise results every time.

One can never replace the value of the human experience in the healthcare setting. Automation helps streamline routine processes, allowing healthcare workers to devote their time to what matters most.

Improve Security

The healthcare industry has many layers of security concerns. Automation increases the level of security for patients and providers.

Automated systems reduce security breaches by enabling alerts and tracking worrisome patterns and behaviors.

Mobile Messaging

Mobile technologies allow clinical staff to send time-sensitive communications to patients about appointment times, reminders, and more.

Mobile strategies streamline the communication process. Automation makes it easy to contact patients, reach caregivers, and gauge patient satisfaction.

Customizable mobile messaging tools help providers communicate with patients through a convenient, secure platform.

The versatility of text-based messaging is ideal for providers hoping to improve patient communication and the overall patient experience.

Scheduling Made Easy

Automated reminders allow patients the option of canceling or rescheduling appointments. This provides convenience and flexibility for patients while reducing the frequency of missed appointments.

This technology benefits patients and providers and reduces financial losses associated with no-shows. Reducing missed appointments allows providers to accommodate more patients and protect their bottom line.

Faster Data

Electronic intake forms allow patients a way to provide their health histories, medication lists, and other relevant medical information. And patients can do this at their convenience via their mobile device.

When patients try to complete these forms at their doctor’s office, they may have little time to do so and rush to complete them. Allowing patients to do this on their own gives them the time they need to verify the accuracy of their personal information.

Online forms relieve administrative staff of the need to transcribe, scan, and store endless files. This lowers the risk of transcription errors and is a more efficient method of data collection.

Automation allows for data delivery on a continuous cycle. With each cycle, automated technology collects data on how the process is going and how those processes can improve over time.

Smarter Billing

Automation is making patient billing easier. AI applications help providers generate bills fast. Revenue cycles run 24/7 and produce accurate claims.

This reduces the denial and resubmission rate and allows billers and coders to focus on the exceptions. Some technologies make decisions like pre-authorizations and approvals using machine learning.

Automation in billing is not only a time-saver for support staff. It also helps them avoid the stress associated with handling tasks that must be done each and every time correctly.

Reduce Waste

When healthcare providers rely on manual labor to handle most administrative tasks, there’s a lot of added expense involved. Excess paper products, spreadsheets, office supplies, and more add up to a lot of waste.

Automated processes reduce the need for these products, lead to quality and consistency, and contribute to an environmentally friendly way of running a business.

Replacing manual tasks with automated systems relieves administration staff and nurses of tedious, time-consuming work. This puts their focus back on what matters most – top-notch customer service and excellent patient care.

Increase Predictive Ability

As patient loads increase, the need for automation continues to grow. These systems enable healthcare providers to make predictive determinations regarding patient care through data analysis.

Automation can help to recognize patterns and possible solutions before problems occur. These reports can help doctors gain valuable insight into the future.

The Need for Automation in Healthcare

Technology is transforming today’s healthcare system.

With ever-increasing caseloads, healthcare providers are seeking better and more efficient ways to handle routine tasks, communicate with patients, and provide better care.

Automated systems maximize staff time and keep costs down. And the need to achieve better outcomes in less time will only continue to grow.

Automation in healthcare is paving the way for the most effective and efficient healthcare systems possible now and in the future.

If you’re looking at ways to streamline administrative tasks for your medical practice, we can help. Contact us today.